Housing disrepair, under Ctrl
See what’s driving your disrepair claims and handle them faster – with your team in control. Ctrl AI reads a disrepair claim and your own repair records together – building the chronology and assessing liability, merits and quantum – so your team responds within the protocol window and sees which stock and defects are driving claims across your portfolio. The repairs and safety decisions stay with your team.
Why social landlords choose Ctrl AI
Whether you’re a housing association, an ALMO or a council, Ctrl AI helps your team handle disrepair claims faster and more consistently, and see what is driving them across your stock – so you can respond within the protocol window, settle the indefensible and defend the spurious and target repairs where they will actually reduce claims. Our AI does the analytical groundwork. Your team makes every decision, including every repair and safety call. Your organisation handles the claim and fixes the home.
A clear view of every claim, faster
When a Letter of Claim arrives under the Pre-Action Protocol, the clock starts and the repair records have to be assembled and disclosed – usually scattered across systems. Ctrl AI reads the incoming claim and your own evidence together (repair history, complaints, surveyor reports, correspondence), builds the chronology and produces a structured assessment of liability, merits and likely quantum, along with the counter-schedule.
Your team starts from a clear, evidenced position instead of building it by hand – so the indefensible can be settled quickly and the spurious defended, within the protocol window.
Your team decides. The AI does the groundwork
Ctrl AI never decides a claim – and never decides a repair or a safety priority. It does the analytical groundwork: it reads the evidence, applies the protocol and the current law and drafts the assessment and the counter-schedule. Your team reviews, edits and decides and every repair and safety judgement stays with the people qualified and accountable to make it.
Every output is an editable starting point, not a finished answer and every input and edit is logged. That audit trail is there for your board or cabinet, the Regulator and the Housing Ombudsman – and it is what makes the platform safe to adopt in a service where safety comes first.
See what's driving your claims. Fix the cause, not just the case
A claim is not just a case to handle – it is a signal about a home. Because Ctrl AI assesses every claim against the record, it surfaces the patterns a case-by-case view misses: the archetypes, estates, defect types and contractors that keep generating claims and hazards across your portfolio.
That gives your team the evidence to target repairs and investment where they will do the most good – fixing the cause, not just answering the case. It is the difference between defending claims and reducing them. The platform surfaces the pattern; your team decides where to invest and puts it right.
One standard, across every case. And every surveyor
A large landlord’s disrepair response involves many people making judgements – surveyors, handlers, contractors – and consistency is hard to hold. Ctrl AI applies the same framework (the protocol, the law, your approach) to every claim, so the same evidence produces the same structured assessment and the same quality of counter-schedule, whoever runs it.
The judgement stays human; the standard behind it is consistent, and the whole file is audit-ready – for your board or cabinet, the Regulator and the Ombudsman. Consistent handling is fairer for residents and far easier to defend.
Keep more in-house. Spend less on claims
Disrepair is a rising cost against a constrained budget – an association’s, or a council’s ring-fenced Housing Revenue Account. Ctrl AI helps you handle more claims well in-house – assessing, disclosing and responding – instead of sending everything to a panel firm, so external legal spend falls. Every claim kept in is cost avoided.
When a claim genuinely needs the firm, it goes over on one shared platform – the evidence and the assessment already done – so the firm starts ahead and bills less. And because you own the platform, the portfolio insight stays with you: one consistent view across everything, instead of reports scattered across firms on different systems.