Dispute resolution, under Ctrl
Make consistent recommendations, faster – without compromising on quality.
Why ADR schemes choose Ctrl AI
Ctrl AI helps your team produce independent, fair decisions at the pace rising case volumes now demand. Every outcome generated by Ctrl AI’s dispute resolution platform is defensible to your regulator, consistent across each handler and firmly in the hands of the people you trust to make it.
Faster cases.
Same quality of decision
Same quality of decision
Case volumes are rising across the sector, driven by legislative change and lengthy AI-drafted consumer submissions. Ctrl AI automatically flags out-of-remit cases at intake and instantly generates a case timeline to give a clear picture of events from day one. First drafts of outputs can be produced from templates in seconds.
By taking care of all the case preparation work that doesn’t need a handler’s judgement, Ctrl AI’s dispute resolution platform dramatically reduces the time spent per case from seven hours to minutes.
Auditable end-to-end.
Regulator-ready by design
Every document ingested, every recommendation made and every handler decision is logged and reviewable. When a regulator or a member firm asks why a decision was taken, the answer is there with the evidence to support it.
Ctrl AI is built to align with the Ombudsman Association AI Principles (2024), the DMCC Act 2024 audit regime and the MoJ AI Principles. The platform is UK-hosted, data is encrypted at rest and in transit and your data is not used to train external models.
Same case, same answer.
Every time
Ctrl AI is activated by your scheme’s own knowledge base – terms of reference, code of practice, scheme rules, internal guidance, sector codes. The AI reasons within those boundaries, not outside them.
Rules are applied consistently across every case for fairer outcomes. The same question gets the same answer and the same case gets the same assessment, regardless of who is handling it or when.
AI does the work.
You make the final call
Ctrl AI does the heavy lifting for your handlers – sifting evidence, building a case chronology, applying your playbook, drafting the first cut of every output – then hands it back to a named handler to accept, edit, or reject. Nothing leaves the system and no determination is logged, until a team member has signed off.
Every time a handler agrees with the AI, edits it, or overrides it, that decision is captured – giving you a feedback loop, not a replacement loop. Over time, the way your best handlers work becomes the way the system works for everyone. Your handlers train the AI, not the other way around.
Live in weeks.
Lives alongside your existing tech stack
Ctrl AI is a system of action that sits alongside your system of record. It works on top of the case management system you already run – Tizo, Workpro, Microsoft Dynamics 365, ServiceNow, Salesforce – either via API or as a side-of-desk deployment if integration is heavier.
Typical implementations run four to eight weeks to live. The CMS isn’t being replaced. The IT roadmap isn’t being rewritten. You keep what you have and the AI works on top of it – which means no workflow disruption.
What our clients say
Across the schemes we operate, volumes are rising and the work is getting more complex. What drew us to Ctrl AI was the verification-first design - the AI does the heavy lifting on evidence and consistency and our handlers stay firmly in charge of every decision. It sits on top of the systems we already have and it is built around the standards a regulated scheme actually needs to meet.