Housing disrepair claims, under Ctrl
Defend more claims, to a consistent standard. Ctrl AI runs the analytical backbone of defending a housing disrepair claim – triage, repair records, counter-schedule, quantum – so your fee earners spend more of their time on judgement, strategy and advising the client.
Why housing disrepair teams choose Ctrl AI
Ctrl AI helps your team defend more housing disrepair claims, to a consistent standard, at the volume rising claims and regulatory change now require. Every assessment is structured around the Pre-Action Protocol, evidence gaps on both sides are highlighted at instruction review, and your fee earners sign off every output. Our AI does the groundwork. Your team makes the decisions. Your firm advises the client.
Defend more claims.
Within your fixed fee
Within your fixed fee
The bottleneck isn’t the judgement – it’s the routine, repeatable work around it: obtaining and sifting through the repair records, building the chronology, responding to each defect in the counter-schedule. Ctrl AI runs that work in the background, so a counter-schedule drops from three hours to 45 minutes. With reduced onboarding durations, your fee earners get that time back for the cases that need their judgement – and on a fixed fee, every hour saved is margin retained.
AI does the analysis. Your fee earner advises the client
Ctrl AI takes in the evidence and produces a structured assessment, which a fee earner then accepts, edits, or rejects. Nothing leaves the platform – no counter-schedule, no quantum figure, no advice to the landlord – until someone on your team has signed it off.
Every output is an editable first draft, not a finished answer. Our AI platform works like a second pair of eyes alongside your fee earners, surfacing the detail that’s easy to miss in a large, unsorted bundle.
Your best fee earner's standard. On every claim
Quality can vary from fee earner to fee earner: one may spot a notice gap or a viable notice defence that another misses; counter-schedules come out formatted differently; quantum is calculated differently for the same defect profile. Ctrl AI applies the same defence framework to every instruction – defined ratings for defence strength, significance and quantum confidence – so the same evidence produces the same structured assessment, whoever runs it and whenever.
A fee earner with three months’ experience produces work to the standard of one with ten years. Consistent quality across the team – the uniform standard your housing association client sees at every panel review – and faster onboarding, because the methodology lives in the assessment, not in one person’s head.
Built around the Pre-Action Protocol. Catches the indefensible at triage
Every case is checked against Awaab’s Law timeframes – 24-hour action on emergency hazards, 10-working-day investigation for significant damp and mould hazards, a written summary within three working days, and safety works begun within five working days of the investigation concluding (and within 12 weeks at the latest) – so a clear timeframe breach is flagged early, before costs are committed.
The Gap Analysis audits both sides at once: the records the housing association cannot produce, and the evidence the claimant has failed to provide – surfacing it at instruction receipt rather than under deadline at counter-schedule stage. And because every document is analysed and every recommendation made is surfaced for human review, nothing is acted without verification.
The fee earner retains the direction, management and control over the work, keeping the file audit-ready whether it must satisfy a regulator or reassure the housing association at panel review.
Five assessments, ready to run. Built for your law firm
Your fee earners upload the evidence, choose the assessment they need, and get a structured output back – with no prompt engineering or AI expertise required. Five assessments are ready to run today: Triage, General Case Assessment, Gap Analysis, Liability and Defence, and Quantum Review and Settlement. Each one works across your whole caseload as opposed to document by document. All assessments are fully configurable and can be adapted to suit your workflow.
Unlike tools built for the housing association’s operational process, Ctrl AI is built for the Defendant law firm’s analytical workflow – different buyer, different depth, different output. Rather than replacing the case management system you already run, it sits on top of it – working with Sharedo, Clio or a bespoke build, either through an API or as a side-of-desk deployment.