Ctrl AI
Technology shaped
by operational experts
The platform

From evidence to reviewed output

One platform for complex and high-volume disputes and subject access requests. Evidence analysis, human-verifiable assessments, drafting and reporting, with your team in control.

Purpose-built for casework

Analyse evidence, verify the assessment and prepare the response. Apply the workflow and guidance for your sector and request type.

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Core casework functionality

01 / Understand

Make sense of the evidence

Bring documents and correspondence into a searchable record. Build a chronology, follow sources and surface the questions that need attention.

  • Evidence processing and organisation
  • Chronology and source references
  • Questions against the case record
Case timeline in a damp and mould housing complaint, each event linked to its supporting evidence. Demonstration case.
02 / Assess

Your framework.
A consistent starting point

Apply configured questions and knowledge to the case. Give practitioners an assessment they can inspect, challenge and develop.

  • Sector and matter-specific playbooks
  • Policy and scheme-rule application
  • Human review before reliance
Assessments on a case, each verified by a named reviewer before use
03 / Draft

Draft outputs from verified work

Draft responses, determinations, decision letters, reports and case summaries from the assessment your team has verified. Every draft links back to the verified findings and evidence it was built from.

Nothing leaves the platform until a named person has approved it, and the audit trail shows who verified the assessment, who edited the draft and who released it.

  • Responses, determinations, reports and case summaries
  • Each draft linked to the verified assessment behind it
  • Approval recorded before anything is exported
  • Indexed, paginated bundles exported for counsel, experts or the court
Audit log for a case, recording each upload and assessment with who did it and when. Demonstration case.
04 / Report

See what keeps going wrong.
Stay in control of AI

The reporting dashboard shows root causes and trends across your caseload. Because Ctrl AI works inside the analysis of every case, it can surface the issues, failures and patterns that a case management system cannot see, so you can fix problems before they turn into disputes.

The same reporting shows how people across your organisation use AI: which assessments they verified, what they edited and where they overrode it. You stay in control, with an audit trail back to every interaction between your people and the AI.

  • Root cause analysis and trends across cases
  • Early signals that help prevent future disputes
  • Organisation-level reporting on AI use, verification and edits
  • A full audit trail of user interaction with AI
Reporting and insights dashboard: case volumes, resolution time, playbook overrides and human verification time across a caseload. Demonstration data.

Specialist functionality

Specialist workflows for the document-heavy work that takes the most time in particular sectors, built on the same evidence, assessment and verification core.

Bundling

Turn large, disordered document sets into indexed, paginated bundles your team can rely on.

  • Split and sort

    Large uploads are split into individual documents and sorted by date, author, provider or document type.

  • Index and paginate

    A bookmarked, hyperlinked index with court-compliant pagination, ready for counsel, experts and the court.

  • Lock and update

    Lock a bundle and add later disclosures without renumbering the pages others already rely on.

  • Duplicates and gaps

    Duplicate documents and missing periods are flagged before the bundle goes out.

Contextual redaction

Review records against the request and redact in context, with a reason for every proposal and a person signing off every document.

  • Understand the request

    The request is assessed for requester, scope, dates and people, and staff confirm it before review begins.

  • Triage every page

    Each page is transcribed, exact duplicates are flagged, and each document or page is proposed as in scope, partly in scope, out of scope or privileged, with a reason.

  • Redact in context

    Proposals take account of the request and the surrounding text, people and roles are identified consistently across the records, and configured categories set what is masked and how.

  • Sign off before release

    Text the platform cannot locate is flagged, staff review every document, and nothing is exported without recorded approval.

Medical records

Assessment and analysis across large, complex medical records, so solicitors and experts start from an organised, source-linked view of the care.

  • Records at scale

    Thousands of pages from GP practices, hospital trusts and other providers are split, sorted by provider, indexed and paginated.

  • Chronology of care

    Every consultation, test and treatment in date order, linked to the page it came from, handwritten entries included.

  • Ask the records

    Ask a question of the whole record set and get an answer cited to the page.

  • Structured assessment

    Structured assessments against the medical records, including gap analysis and breach and causation.

Integrations

Your systems and data, in Ctrl AI

Ctrl AI is case management system agnostic. It brings together data from multiple systems through secure integrations, connecting operational platforms, case management systems and document repositories into a single, structured reasoning layer.

  • ServiceNow
  • Google
  • Amazon Web Services
  • HighQ
  • Thomson Reuters
  • Microsoft
  • Workpro
  • Guidewire
  • Tizo
  • Slack
  • Zendesk
  • Salesforce

See Ctrl AI in your workflow

Bring a case type. Explore the platform with us.

Request a demo