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Clear backlogs with decisions you can defend

For councils, government departments, NHS bodies and public service ombudsmen

Ctrl AI prepares the case file, applies your policies and guidance, and drafts the response or decision for an accountable officer to approve. Every step is recorded, so the decision stands up to review, challenge and audit.

Request a demo How it works

What public bodies are facing

Complaints and information requests keep rising, budgets are flat and the rules on using AI in government are specific.

256,777

written complaints about the NHS in 2024/25, a record

NHS England Digital, Oct 2025

76,743

data protection complaints to the ICO in 2025/26, up 81%

ICO Annual Report 2025/26

24 Feb 2025

the Procurement Act 2023 came into force, changing how public bodies buy

Cabinet Office

The operational challenges, and how Ctrl AI helps

Operational challenge	leads to	How Ctrl AI helps
Every decision may be reviewed Internal review, ombudsman investigation, judicial review and information requests all test how a decision was reached.		A record ready for every review Every action on a case is logged, and when an ombudsman asks for your evidence, the platform produces an organised file and a draft response.
AI use must be explainable Central government must record its algorithmic tools under the Algorithmic Transparency Recording Standard, and the AI Playbook requires meaningful human control.		Human control over every AI assessment Each assessment stays unverified until an accountable officer signs it off, so a named person reviews and controls every outcome the platform prepares.
Files must be rebuilt from legacy systems Caseworkers assemble files from legacy systems, and reorganisation moves case histories between bodies.		Case files assembled in one chronology Service records, case notes and correspondence form one chronology, each entry linked to its source, so the file holds together wherever the history came from.
Officers read policy differently Different officers read the same policy differently.		The same policy applied to every case Assessments are configured to your policies, statutory guidance and service standards, and work through each case issue by issue for the officer to confirm.
Data protection complaints are rising Data protection complaints to the ICO rose 81% in 2025/26.		Each response signed off before release Subject access and FOI requests run alongside casework, with request-specific guidance, contextual redaction and an officer’s sign-off before anything is released.
Public buying rules have changed The Procurement Act 2023 came into force in February 2025, with new procedures and transparency rules.		Buying through government frameworks The platform is available through government frameworks, and buying starts with a proof of concept on closed cases before configuration.

Operational challenge

How Ctrl AI helps

Every decision may be reviewed

Internal review, ombudsman investigation, judicial review and information requests all test how a decision was reached.

A record ready for every review

Every action on a case is logged, and when an ombudsman asks for your evidence, the platform produces an organised file and a draft response.

AI use must be explainable

Central government must record its algorithmic tools under the Algorithmic Transparency Recording Standard, and the AI Playbook requires meaningful human control.

Human control over every AI assessment

Each assessment stays unverified until an accountable officer signs it off, so a named person reviews and controls every outcome the platform prepares.

Files must be rebuilt from legacy systems

Caseworkers assemble files from legacy systems, and reorganisation moves case histories between bodies.

Case files assembled in one chronology

Service records, case notes and correspondence form one chronology, each entry linked to its source, so the file holds together wherever the history came from.

Officers read policy differently

Different officers read the same policy differently.

The same policy applied to every case

Assessments are configured to your policies, statutory guidance and service standards, and work through each case issue by issue for the officer to confirm.

Data protection complaints are rising

Data protection complaints to the ICO rose 81% in 2025/26.

Each response signed off before release

Subject access and FOI requests run alongside casework, with request-specific guidance, contextual redaction and an officer’s sign-off before anything is released.

Public buying rules have changed

The Procurement Act 2023 came into force in February 2025, with new procedures and transparency rules.

Buying through government frameworks

The platform is available through government frameworks, and buying starts with a proof of concept on closed cases before configuration.

The platform, set up for public bodies

The same evidence-to-verified-decision flow, configured to your function, policies and approval rules.

Case portfolio of housing disrepair claims against councils, each with its summary and current stage. Demonstration cases.

Case preparation

A chronology built from service records, case notes and correspondence, each entry linked to source.

Policy-led assessment

Issue-by-issue analysis against your policies, statutory guidance and service standards.

Complaint investigations

Stage 1 and stage 2 investigations, with draft responses and reports from the verified assessment.

Ombudsman enquiries

Organised files and draft responses when an ombudsman asks for your evidence.

Subject access and FOI

Request-specific guidance, contextual redaction and human sign-off before release.

Audit trail

Each assessment stays unverified until an accountable officer signs it off, and every action is logged.

Security

Client data stored in the UK, ISO 27001 certification and CREST-accredited penetration testing. Client data is never used to train AI models.

How to buy

Start with a proof of concept, then configuration and everyday use. Available through government frameworks.

Frequently asked questions

Can we buy Ctrl AI through a framework?

Yes. Ctrl AI is an approved Crown Commercial Service supplier. Buying starts with a proof of concept on closed cases, then configuration and everyday use.

Who stays accountable for the decision?

Your officer. Each assessment stays unverified until an accountable officer signs it off, so a named person reviews and controls every outcome the platform prepares.

What record do we have if a decision is challenged?

Every action on a case is logged and every finding cites the evidence or policy behind it. When an ombudsman asks for your evidence, the platform produces an organised file and a draft response.

Can subject access and FOI requests run in the same platform?

Yes, with request-specific guidance, contextual redaction and an officer’s sign-off before anything is released.

Our case histories sit in legacy systems. Does that matter?

No. Service records, case notes and correspondence form one chronology, each entry linked to its source, wherever the history came from.

Where is our data held, and is it used to train AI?

Client data is stored in the UK and processed in the EU, and never used to train AI models. We are ISO 27001 certified and the platform is tested by CREST-accredited penetration testers. Our information security pack is available on request.

Talk to us about a proof of concept

Start with closed cases, measured against the standard your body already works to.

Request a demo