Dispute resolution at a leading UK ombudsman, under Ctrl
How a leading UK ombudsman scheme uses Ctrl AI to save up to seven hours per case, and projects a 60% uplift in team productivity.
News and insights from Ctrl AI
Company news, insights from our team, webinar recordings and client case studies
Ctrl AI launches clinical negligence capabilities for claimant teams
Claimant teams can build the bundle and chronology of care in-house as records arrive, then test the expert’s report against the records, with a solicitor checking each output.
Ombudsman and ADR leaders discuss AI in casework at Ctrl AI’s London event
Ctrl AI’s evening event at Mishcon de Reya brought chief ombudsmen, ADR scheme leaders and casework and quality leads together to discuss the use of AI in casework.
Jennifer Ryans speaks on AI in complaint handling at HQN’s annual complaints conference
Ctrl AI’s ADR and Housing Sector Director spoke at HQN’s online conference about how landlords can use AI in complaint handling while keeping human judgement at the centre.
Ctrl AI launches assisted subject access request review
Teams can now take a subject access request from the first email to a reviewed disclosure bundle, with Ctrl AI proposing what to disclose and redact and a person signing off every document.
Ctrl AI shortlisted for Tech Start-up of the Year at the Prolific North Tech Awards 2026
Ctrl AI is a finalist for Tech Start-up of the Year, and the winners will be announced at Manchester Hall on 15 October.
Finding the complaint inside an AI-drafted submission
Complaints drafted with AI tools tend to run long and sound confident, with the grievance several pages in. Schemes should agree the scope with the person before investigating.
Ctrl AI sponsors Future Disputes UK in London
Co-founder and chief executive Anup Kollanethu gave the conference’s closing start-up spotlight, on structured workflows, clear handoffs and human verification in AI-assisted disputes work.
Former Housing Ombudsman leader joins Ctrl AI as housing sector prepares for Awaab’s Law changes
Ctrl AI appoints Jennifer Ryans as Director of Strategic Partnerships.
The medical records bundle belongs with the team running the claim
Claimant firms often send pagination to an agency as admin. Sorting the records and building the chronology is where the team first reads the case, and where the gaps show.
Winston Taylor turns to AI for employment dispute resolution
Transatlantic law firm rolls out Ctrl AI to improve efficiency and quality across its client portfolio.
The importance of documenting decision-making processes when configuring AI
Ombudsman and ADR schemes have rules setting out their scope, but these rarely specify how caseworkers apply them in practice. Getting schemes to agree that in writing, and keeping the record current, is key to using AI well.
Faster, fairer and fully auditable: AI-assisted casework in action
Recorded 7 July 2026 · 43 minutes
Looking to handle rising case volumes without sacrificing consistency or defensibility? This webinar shows you how.
We built Ctrl AI the way legal operations builds a process
Legal operations makes complex legal work consistent by defining each step, giving it to the right person and testing the result. The same discipline decides whether AI is reliable in casework.
The Ombuds Group embraces AI for dispute resolution
Ctrl AI to be rolled out across major schemes to enhance quality and efficiency.
Price AI for casework by the case
Seat licences and usage meters leave the buyer paying for an inefficient platform. Operations teams already budget by the case, and a vendor’s fee should not depend on the outcome.
Mishcon de Reya makes a strategic pre-seed investment in Ctrl AI
Ctrl AI is the second company started within the law firm to receive its backing.
Discuss the work your team needs to do
Review a relevant workflow, the platform’s capabilities and the controls your organisation needs.